Cancellations, Returns and Refunds Policy

Cancellations

You may cancel your order prior to shipping from our warehouse. Any payments made will be refunded in full. You will need to contact us within 1 hour of the order being placed to cancel your order. Once an order has been dispatched from our warehouse the order may not be cancelled.

Returns

If your order has been dispatched from our warehouse, you may subsequently return it (in unopened, original packaging) for a refund. Any cost to return the product for refund will be borne by you.

Repair, Replace, Refund

Polymer Innovations is bound by the Competition and Consumer Act 2010. The Act provides for certain circumstances under which you may be entitled to a replacement or refund

D'ziner Snow

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Testimonials

This product is Amazing !! I sprinkled about 1/3 of the pail into the leak area and within 12 hours it had expanded and sucked into the holes through all the gravel ! It is actually down to the smallest trickle now and we just had a huge rainstorm that brought the pond up over a foot. Now if... View more

Duane OHIO, USA
Last July we excavated an ornamental pond 13 metres x 8 metres approx 1 metre deep on our property on the Mornington Peninsula. The pond was dug into clay. Unfortunately heavy rains filled the hole before we could line it. The pond has consistently lost about 30mm of water daily and last summer... View more

Barry Coates MOOROODUC, VIC
It has now been a 2 months since I had the dam scraped out to get rid of all the weed etc. As it filled I sprinkled in your product and for the first time in 17 years it is holding water.

Pat Cygnet, TAS
It's been almost 2 months since I treated our pond with your product. We have had about 6 inches of rain since and the pond looks great. The wetness below the dam is gone and the water level is holding. Bottom line is I am very impressed with your product.

Bill Hille Kansas, USA
The 10 kg tub I purchased for my small dam worked a treat. Within 6 days of applying the polymer my dam shows no signs of leaking, where prior to using your product the land downhill was soggy and unusable and the dam was losing some 100-150 mm per day. Wonderful product so glad I found you online.

Darren Woolgoolga, NSW
I've been wanting to let you know your product worked great. I actually had two leaks. One near the surface in the south west corner and the one we spoke about in the north west corner. I have to admit that I had NOT followed your application directions precisely. I used far, far less... View more

Peter Schreiner Henryville, IN, USA
We recently moved into a new place & the dam was leaking badly. According to our new neighbours it wasn't built properly. It would drop over 1 foot per week even during this very wet winter. We were told nothing would fix it being red clay, but we figured a drum of Watersave Plug would be worth ... View more

Jo George Wesburn, VIC
What we had was a sink hole about a metre round and deep before it t...railed off to about 300 mill round hole down through the base and pooped out at the bottom of the dam wall about 20 feet down. Our dam is 12 feet deep and at least an acre in size. We purchased a container of plug and save and... View more

Tony Jordan-Ivers
I have to admit that I was, at first, a little sceptical of your product. The dam is about 16 metres across and always leaked within a week or so down to about half-full and dried up completely during the summer. This had been going on for several years. After just one application of about 10kgs of ... View more

Neil Wickens Carey Gully, SA
Thank you so much for your product. We believe that it has been very successful in plugging the leaks in our dam! Regards John & Kerry Egel

John & Kerry Egel SA
We were skeptical but decided to give it a go before we spent big $$$$ on a machine to fix our old leaky dam. We bought a 20kg bucket of the plug product. My husband and I think this product is amazing. We now have a full dam and are telling all our friends how great the product is. Cant go wrong... View more

Sarah McMahon
Your product is nothing short of miraculous !! I am happy to provide you with a powerful endorsement, in these uncertain times it is rare to find the kind of professionalism, commitment to customer service and quality. My pond has never looked better. I would be happy to send you s few photos ... View more

Dr Gerry Scarano Hancock, NH, United States
Your magic powder seems to have done the trick on my dam & it overflowed for the first time since it was built 6 years ago. Thank you,Phill Bennett

Phill Bennett Horsecamp Qld
Just thought that you would like to know that the leaking dam that I contacted you about has stopped leaking after using your polymer product. $365 well spent. Thanks, Don Mackay, Linton Victoria

Don Mackay Linton, Victoria
Hi, Thanks for your great product Water$ave plug. After going through a terrible drought and running out of water for my stock. I decided to put in a good dam. I spent $25000 to drought proof my property. I couldn’t believe my luck when it started to fill, the water was pouring out as fast... View more

Ostini Rocky, Euchareena, NSW
Well I’ll be buggered. IT WORKS! After the recent heavy rain following such a long dry spell, my dam (small acreage) developed quite a substantial leak. The water was literally bubbling out of a hole in the ground at the base of the dam wall, and running down the road as a small stream. ... View more

Graham Bamford Horsecamp Qld
I have spent 24years and $7,000 trying to seal my badly leaking dam. 30 odd bags of bentonite trenching and refilling with good clay..pounding with machinery and crowbar pounding, all to no avail. Last Thursday I added polymer as per your instructions and although the dam was leaking as usual ... View more

Mal Roughley East Kurrajong, NSW