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- Returns and Refund Policy
Cancellations
You may cancel your order prior to shipping from our warehouse. Any payments made will be refunded in full. You will need to contact us within 1 hour of the order being placed to cancel your order. Once an order has been dispatched from our warehouse the order may not be cancelled.
Returns
If your order has been dispatched from our warehouse, you may subsequently return it (in unopened, original packaging) for a refund. Any cost to return the product for refund will be borne by you.
Repair, Replace, Refund
Polymer Innovations is bound by the Competition and Consumer Act 2010. The Act provides for certain circumstances under which you may be entitled to a replacement or refund
TESTIMONIALS
Good news story
My husband and I bought our property back in 2008 with the knowledge that only one of the two dams held water. We love living in the bush but as the y...
- Megan Boro NSW
I recently purchased a 10kg pail of polymer. Having spoken to your customer service officer about how to apply it to my dam, I am very pleased to give some feedback.
I used about half of the pai...
- Mike Willey Sulky, Vic
It's been almost 2 months since I treated our pond with your product. We have had about 6 inches of rain since and the pond looks great. The wetness below the dam is gone and the water level is holding. Bottom line is I am very impressed with...
- Bill Hille Horsecamp qld
It has now been a 2 months since I had the dam scraped out to get rid of all the weed etc. As it filled I sprinkled in your product and for the first time in 17 years it is holding water.